FAQ
Can I Cancel My Order?
If you wish to cancel your order please email ahkaipixie@gmail.com as soon as possible. We try our best to ship out orders and once an order is dispatched we can not cancel the order. Order Cancellations will be considered but cannot be guaranteed.
​Can I Make Change To An Order?
Once an order is placed we are no longer able to make any changes to the order. If you wish to make order changes please contact ahkaipixie@gmail.com to submit a cancellation. Once the order is canceled please place an order with the correct items and/or info.
​
How Long Does My Order Take To Process?
Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders.
​
How Long Does It Take To Receive My Order?
​
Shipping times are dependent on your delivery location. Please allow 5 – 10 business days for standard domestic shipments
​
What Is Your Return/Exchange Policy?
​
Once your order have been placed and shipped we will not be able give any return and/or exchange.